Refund policy

Last updated 2 October 2026

We want this to be simple and fair. Refunds go back to the card used at checkout, through Stripe.

You get a full refund if

• Your submission is rejected and you choose not to send replacement content (or the replacement is also rejected).
• We couldn’t assign the piece you paid for, for example because your payment arrived after your reservation ended and someone else had already claimed it. We detect this automatically.
• You were charged twice or charged the wrong amount because of a technical error.

Cancelling before your piece goes live

If you change your mind before your piece has been approved and published, email us and we will refund you in full. Once a piece has been approved and is live on the wall, the service you paid for has been provided, so we do not normally refund change-of-mind requests after that point. This does not affect your statutory rights.

Not a reason for a refund

Results. A piece does not guarantee traffic, clicks, leads or sales, so low traffic is not grounds for a refund. A piece removed because it broke the advertising policy after approval is not normally refunded.

How to ask

Email hello@ownapieceoftheinternet.com with your piece number and the email address you used at checkout. Refunds usually reach your card within 5–10 working days of being issued.